Shop support via fashion4fans

Unfortunately no, we only accept orders via the shop.

You cannot view the status of your order. However, you will be informed by e-mail that your order has been received and as soon as it has been dispatched.

In general you can choose between the following payment methods:
Paypal
Prepayment/direct bank transfer
Credit card (American Express, Visa, Mastercard)

For details please check: Payment Information

When paying by credit card, the name of the cardholder need not be the same as the name of the person placing the order.

The postage costs to be paid are a flat-rate shipping fee that is defined depending on the size of the package and regardless of the value of the goods ordered. This is composed of the shipping costs, the packaging material and the working time. The shipping costs are always shown in your order.

See also: Delivery and Shipping

If you have not received your package in perfect condition, we will complain to our shipping service provider and you will receive a replacement from us if your complaint proves to be credible. This process can take up to twenty days to complete.

Mistakes can unfortunately always happen where people work…If this is the case with your order, please send an e-mail to info@fashion4fans.com and we will send you a return label so that you can return the goods to us.

If you do not receive your order within our mentioned delivery terms per country please contact us at info@fashion4fans.com

We will then initiate an investigation with our shipping service provider.

Information about country specific delivery terms: Delivery and Shipping

Please print out our returns form under the following link and enclose it filled out with the return:
Return form

Please send the goods to the following address:

Kathrin Fest fashion4fans
Returned goods
Dr.-Sonnenschein-Str. 55
33161 Hövelhof
Germany

If you wish to exchange an item, please indicate this on the return slip. After receipt of the goods we will send you the replacement article.

You bear the costs of return, we bear the costs of reshipment.

If you have any further questions we will be happy to answer them at info@fashion4fans.com or by phone at +49 (0) 5257-935491 on weekdays from 09:00-17:00